ICT Support Engineer ANZSCO 263212

ICT Support Engineer develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements. The ICT Support Engineer specialises in diagnosing and resolving complex system problems, serving as a valuable resource for technical support in the field of ICT systems.

ANZSCO Structure

Major Group 2 - Professionals
Sub-Major Group 26 - ICT Professionals
Minor Group 263 - ICT Network and Support Professionals
Unit Group 2632 - ICT Support and Test Engineers

Alternative Title

  • - Support Analyst
  • - Support Architect

Job Outlook

Weekly Earnings $ 2019 AUD
Work full time hours 93%
Growth expected in the next 5 years Very Strong
Gender share 16% Female, 84% Male
Average full-time 41 Hours
Skill level rating Very High Skill
Average Income of Male $ 106,546
Average income of Female $ 85,289
Average Age Males: 43.3
Females: 39.6
Persons: 42.2
Employed 6500

Required Skill Level for ICT Support Engineer Migration

Skill Level 1

According to the ANZSCO Skill Level Classification, the occupation of ICT Support Engineer is classified as Skill Level 1. To pursue a career as an ICT Support Engineer, it is typically required to hold a degree or diploma in a relevant field, such as computer science, information technology, or electrical engineering. In addition, strong technical skills, a comprehensive understanding of various ICT systems and technologies, and exceptional problem-solving and communication abilities are essential for success in this role.

Main Industries


Skill Assessment Authority

Australian Computer Society

The Australian Computer Society (ACS), established in 1966, is dedicated to fostering the advancement and expansion of the ICT profession and industry in Australia. ACS offers an array of services to its members, including networking platforms, professional development opportunities, and certification programs. Its objective is to support the growth and success of ICT professionals and promote excellence within the industry.

Skill Priority in 2023

The Skills Priority List (SPL) provides a detailed view of professions that are currently facing a shortage at both the national level and within specific states and territories in Australia. Moreover, the SPL offers valuable information regarding the anticipated demand for different occupations in the coming years.

  • S: Shortage
  • NS: No Shortage
  • R: Regional Shortage
National NSW VIC QLD SA WA TAS NT ACT Future Demand
NS NS NS NS NS NS NS S NS At Economy-Wide Average

Occupation List Information

Occupation on the Skill list Occupation not on the Skill List
Combined Skilled Occupations List (STSOL MLTSSL) Labor Market Testing Required for 457 List (LMTL)
Short-Term Skilled Occupation List (STSOL) Medium Long Term Strategic Skills List (MLTSSL)
Labor Market Testing Required for 457 List (LMTL)

Potential Visa Pathways for ICT Support Engineer ANZSCO 263212

263212 ICT Support Engineer ACS


Occupations in Unit Group 2632

Occupations in Unit Group 2632 as classified by ACS ANZSCO revolve around delivering technical support and troubleshooting for computer systems and networks. This plays a critical role in enabling the effective operation of technology within businesses and organisations. Professionals within this group are accountable for ensuring the smooth functioning of hardware, software, and communication systems, as well as providing necessary support to employees in performing their tasks.

Source: Australian Bureau of Statistics and Department of Immigration and Border Protection

Tasks to Perform for ICT Support Engineer

  1. Delivering technical assistance to users of ICT systems, including hardware, software, and network components.
  2. Identifying and resolving technical problems and challenges related to ICT systems.
  3. Installing, configuring, and maintaining ICT equipment and systems.
  4. Evaluating and testing ICT systems and software to ensure they meet organisational requirements.
  5. Establishing and enforcing ICT policies and procedures.
  6. Providing training to end-users on the proper use of ICT systems and equipment.
  7. Collaborating with fellow ICT professionals to develop and implement innovative ICT solutions.
  8. Keeping updated with the latest technologies emerging in the field of ICT.

English Requirement

English Language Test Minimum Score
International English Language Testing System Minimum Score of 6 (Learning, Reading, Writing), 7 in Speaking and 7 Overall
Occupational English Test (OET) OET result with a Minimum Grade B in all sections
Test of English as a Foreign Language (TOEFL) Minimum Score (Learning: 12, Reading: 13, Writing: 21, Speaking: 23 and Overall 93)
Pearson Test of English (PTE) Academic Minimum Score of 50 (Learning, Reading, Writing), 65 in Speaking and 65 Overall


  • There are exceptions available for Australian Graduates in certain states/territories.
  • Specific requirements may exist for the Priority Skilled Lists in particular states/territories. Applicants from the UK, Canada, New Zealand, US, and Ireland are not required to submit IELTS or OET scores.
  • If licensing or registration mandates English proficiency, it must meet the established criteria or attain a minimum IELTS level.
  • The required level of English proficiency must be equal to or higher than the specified licensing/registration criteria.

  • Business Process Re-engineering
  • Computer Audit
  • ICT Security
  • Operating systems – (Unix, Linux, Xenix, Network OS)
  • Quality management – (Quality Assurance, Software Quality)
  • Risk Management
  • Software Engineering
  • Software validation – (Software Testing)
  • Testing strategies and methods

  • Computer forensics
  • Computer Science
  • Data communications – (WAN, LAN)
  • Database design
  • Database implementation
  • Database Management Systems – (Relational Database, Object Oriented Database)
  • Digital communication
  • Information security – (Data security)
  • Internet forensics
  • Introduction to ICT – (Introduction to Computer Science, Computer Theory, Introduction to Business Computing, Computer Science I)
  • Introduction to Information Systems
  • Network architecture
  • Programming – (C, C++, Objective C, Visual C, Basic, Visual Basic, Java, Assembler, Cobol, Pascal, PL/1, Fortran, PHP, Pearl, AS3, FoxPro, and similar)
  • Software architecture

Contact Us

We offer specialised support for a wide range of software applications, operating systems, and network infrastructure. Our team of ICT Support Engineers at CDR Report Writer possesses expertise in diverse technologies and can provide tailored support based on your specific software or system requirements. Feel free to contact us for any further inquiries or to discuss how our services can cater to your ICT Support Engineer needs.

Frequently Asked Questions

Frequently Asked Questions

An ICT Support Engineer is responsible for providing technical support and troubleshooting assistance for computer systems, networks, and software applications. They ensure the smooth operation of IT infrastructure and address user issues to maintain productivity.

Typically, a degree or diploma in a relevant field such as computer science, information technology, or electrical engineering is required to pursue a career as an ICT Support Engineer. Additionally, strong technical skills, knowledge of various ICT systems, and excellent problem-solving and communication abilities are essential.

The main responsibilities of an ICT Support Engineer include providing technical assistance, troubleshooting system issues, installing and configuring hardware and software, maintaining network infrastructure, resolving user problems, and ensuring system security and performance.

If you require ICT Support Engineer services, please reach out to us for professional assistance. Our team of experienced engineers can provide technical support, system troubleshooting, hardware and software installation, and network maintenance. Contact us now to discuss your requirements and benefit from our expertise.

ICT Support Engineers are employed across various industries, including IT services, telecommunications, finance, healthcare, education, and government sectors. Almost every organisation that relies on computer systems and networks requires the expertise of ICT Support Engineers.